Watched Beneficiaries
🔰 Purpose
The Watched Beneficiaries sub-module is a monitoring list for beneficiaries flagged due to potential but unconfirmed risk concerns. These recipients can still receive funds but are under active review based on:
- Inconsistent documents or data
- Links to blocked remitters or high-risk transactions
- Suspicious transfer patterns or volumes
- Alerts triggered by AML or risk rules
This system helps compliance teams monitor without immediately blocking genuine users while maintaining a proactive risk posture.
🔰 Search & Filter Options
Similar to the Blocked Beneficiaries module, admins can filter using:
- From/To Date
- Name, Address, Contact info
- Agent/Branch
- Transaction Amount
- Risk Score
- Status
🔰 Table Columns
| Column | Details |
|---|---|
| ID | Beneficiary ID |
| Watch Date | When the beneficiary was flagged as watched |
| Name & Address | Full name and address profile |
| Contact Info | Email and phone number |
| Agent/Branch | The onboarding HelloMe channel/branch |
| Amount | Last transaction amount or alert-triggering value |
| Risk Score | Computed from rules and alert history |
| Status & Action | Current status (Active) with options to escalate to Blocked or clear the watch status |
🔰 Admin Features
- Ongoing Evaluation: Beneficiaries can be escalated to Blocked or cleared back to Active based on investigations.
- Document & KYC Review: Admins can review documentation through the Documents or KYC/Comments tabs in the profile.
- SAR Integration: Watched Beneficiaries are often under review during Suspicious Activity Report (SAR) investigations.
🔰 How These Tie into the Beneficiaries Module
| Sub Module | Role |
|---|---|
| Manage Beneficiaries | Main database of all registered recipients |
| Blocked Beneficiaries | Enforced exclusion list, prohibiting payouts |
| Watched Beneficiaries | Early warning system under compliance radar |
Together, these sub-modules allow compliance and operations teams to:
✅ Segment and handle beneficiaries by risk tier
✅ Avoid service disruption to innocent users while escalating real threats
✅ Maintain detailed logs and risk histories for regulatory audits
🔰 How This Sub Module Ties into the Product
| Product Area | Interaction |
|---|---|
| Transactions Module | Watched/Blocked beneficiaries may delay or halt transactions |
| SAR Reports | Watched beneficiaries often generate or are linked to SAR investigations |
| Compliance Rules Engine | Automated triggers add beneficiaries to Watched based on scoring thresholds |
| Export / Reporting | Enables real-time regulatory reporting with risk status |
| Customer Service / Dispute | Helps determine if a beneficiary was flagged validly or in error |
| Risk Assessment Framework | Fully integrated with AML/KYC scoring engine |
✅ Why This Matters for HelloMe Money
Maintaining Watched and Blocked Beneficiary lists:
- Demonstrates regulatory diligence and readiness
- Enables swift responses to fraud, sanctions, or AML breaches
- Protects banking, payout, and regulatory partnerships
- Builds trust with customers while enforcing compliance
These tools are essential for safe, legal, and trusted international remittance operations.
👤 Profile View – Watched Beneficiary
When an admin clicks on a watched beneficiary, they are taken to the Beneficiary Profile page displaying comprehensive details:
Personal Info Tab
- First, Middle, Last, Fourth Name
- Gender
- Date of Birth
- Relationship to remitter (e.g., Brother, Business Partner)
- National ID / Verification number
- Address details
- Contact info (phone, email)
- Related Remitter & Agent who onboarded them
Documents Tab
- Uploaded IDs or verification documents
- Ability to add or review compliance files
KYC / Comments Tab
- Compliance officer notes
- Historical KYC status
- Internal commentary during investigations
Transactions Tab
- History of transactions involving the beneficiary
- Amounts, dates, and originating remitters
System Info Panel
- Status: Shows if currently Active or under review
- Sanctions / PEPs: Verification checks and results
- Blocked/Watched: Indicates special monitoring status
- Amount Statistics: Funds received over different durations (7, 30, 90, 180, 360 days)
- Recent Activity Log: A timeline of actions taken on the beneficiary record (e.g., flagged, updated, SAR linked)
⚙️ Admin Actions on Profile Page
From the profile, admins can:
✅ Edit beneficiary details
✅ Block if risk escalates
✅ Clear watch status if resolved
✅ Add notes in KYC/Comments
✅ Export profile data for compliance reviews
This comprehensive system allows HelloMe Money to monitor, review, and enforce risk controls on beneficiaries efficiently without disrupting operations unnecessarily, maintaining compliance while providing smooth cross-border remittance services.
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